We’re Hiring! – Inside Sales and Technical Support Representative

Job Description:

M&M Fire Protection and Security, a leading provider of cutting-edge security & fire solutions, is seeking a highly motivated and skilled Inside Sales and Technical Support Representative to join our dynamic team.

This role is for an energetic, aggressive self-starter who is capable of managing heavy inbound/outbound phone contact with existing and prospective clients. You will play a crucial role in driving sales and providing technical support to our valued customers.

The position requires excellent organization, computer and phone skills, and the ability to achieve sales goals. Experience with security/fire panels, CCTV, access control, and fire extinguishers is a huge plus, as this position will be offering first round tech support to our current customers.

If you are passionate about sales, possess excellent technical knowledge, and enjoy providing top-notch customer service, we want to hear from you!

Collaborate with our team to identify new sales opportunities and drive revenue growth.

Engage with customers via phone, email, and online platforms to provide exceptional technical support.

Guide customers through product demonstrations and answer technical queries to ensure customer satisfaction.

Assist with the preparation and delivery of sales presentations, proposals, and quotes.

Maintain accurate and up-to-date records of customer interactions within internal database systems

Monitor industry trends, market developments, and competitor activities to stay updated on the latest security solutions and effectively communicate them to customers.

Collaborate with cross-functional teams, including office staff and field technicians, to address customer concerns and provide technical insights.

Achieve sales goals

Qualifying, following up and tracking sales leads

Assists in providing support, guidance, and quotes to clients

Bachelor’s degree in Business, Marketing, or a related field preferred.

Proven experience in inside sales, technical support, or a similar role.

Strong technical aptitude with the ability to quickly understand and articulate complex security concepts.

Excellent written/verbal communication and interpersonal skills to effectively interact with customers and colleagues.

Proficiency in CRM systems, Microsoft Office Suite, and online communication platforms.

A proactive and results-oriented mindset, with the ability to work independently and as part of a team.

Strong problem-solving skills and the ability to handle customer issues in a professional and efficient manner.

Good time management is required

Familiarity with security solutions, including video surveillance, access control, intrusion detection, and cybersecurity, is highly desirable.

Ability to effectively manage multiple projects and tasks simultaneously

Possess good judgment and attention to detail

Positive attitude

Hours (Full-time): Monday – Friday 8:00 am to 5:00 pm

Job Type: Full-time

Supplemental Pay Types: Commission Pay

Experience: Ideally 2 years of sales experience at least

Competitive salary commensurate with experience.

Comprehensive health, dental, and vision insurance.

Retirement savings plan with employer match.

Paid time off and company holidays.

Ongoing training and professional development opportunities.

Collaborative and inclusive work environment with a focus on work-life balance.

Opportunity for growth and advancement within a rapidly expanding company.

To apply for the Inside Sales and Technical Support Representative position at M&M Fire Protection and Security, please submit your resume and a cover letter highlighting your relevant experience and skills to [email protected]. Additionally, please provide details of your salary expectations. We appreciate all applications, but only shortlisted candidates will be contacted for an interview.